FAQ

In-stock items ship within 1–3 business days. Delivery takes 5–15 business days depending on your location. We offer standard and express shipping at checkout.

We accept Visa, Mastercard, PayPal, and other major credit cards. All payments are processed securely through Shopify Payments.

We accept returns within 14 days of delivery. Items must be unused and in original packaging. For defective products, contact us within 7 days with photos — we'll arrange a free replacement.

Once shipped, you'll receive a tracking number via email. You can track your order on the carrier's website with the tracking link provided.

Yes, we ship worldwide. Shipping rates and delivery times vary by destination. Duties and taxes are the buyer's responsibility unless DDP shipping is selected.

Clean with a soft, damp cloth. Avoid prolonged sun exposure and harsh chemicals. Most cases support wireless charging.

For wholesale (stock items): 10+ pcs per style/color, with a total minimum of 100 pcs. For OEM/ODM custom orders: 50+ pcs per style/color, with a total minimum of 300 pcs. New mold development — contact us. Please confirm specific customization details and MOQ with us before ordering.

Yes. We work with partner mold factories to develop new phone case molds based on your 3D file or reference design. Contact us with your concept for a quote.

Absolutely. We offer custom boxes, brand cards, poly bags, and hang tags with your logo. Minimum order depends on the packaging type. Contact us with your requirements.

Samples are available for a small fee. The sample cost is refundable when you place a bulk order. Shipping fees are non-refundable. Contact us to request a sample.

Yes. We support UV printing, pad printing, and embossing for custom logos on phone cases. Send us your logo file and we'll provide a mockup before production.

Wholesale: 5–10 business days for production + 10–25 days (Sea) or 5–10 days (Air) shipping. OEM orders: 14–25 business days total, including sample, production, and shipping. Contact us for a schedule tailored to your destination.

We accept T/T bank transfer, PayPal, and Western Union for wholesale and OEM orders. Flexible payment terms can be discussed for long-term partnerships.

Welcome! Our factory and showroom are in Guangzhou, China. Contact us in advance to schedule a visit — we'll arrange pickup and a guided tour.

We have strict QC before shipment. If any defects are found upon arrival, contact us within 7 days with photos or video. We'll arrange a replacement or refund for the defective units.